Helen Now Privacy Policy
Last
Updated November 16, 2022
This Privacy
Policy is designed to help you understand how Helen Now, LLC and its related
organizations and affiliates (“Helen Now”, “we”, “us” or “our”), collects, uses
and shares personal information collected through its Helen Concierge and Helen
Patient applications (collectively, the “App”). We value your privacy, and we will not share your
personal information with third parties except as described in this Privacy
Policy without your consent.
By using THIS site, you agree to
be bound by this Privacy Policy and our terms of use[HK1] . If you do not agree with any
of theSE terms, please do not DOWNLOAD OR use THIS site OR PROVIDE US WITH YOUR
INFORMATION.
What
this Privacy Policy Covers
This Privacy Policy applies to our
collection, use and sharing of your personal information when you download or
use our App. This Privacy Policy applies only to information gathered on
and through the App and does not apply to any other applications or information
not owned or operated by Helen Now or information collected by Helen Now by
other means.
Personal
Information We Collect
Information You Give Us. Personal information you may provide through
the App or otherwise communicate to us includes:
·
Contact
information.
We collect information about you when you provide contact information to us via
email, mail, or through the App, including as a result of creating an account. This information may include your first and
last name, email address, mailing address, and phone number.
·
Feedback
and correspondence. We may collect information about you when you request
information, respond to surveys, or otherwise correspond with us.
·
Other
information.
We may collect other information from you that is not specifically listed here.
We may use such information in accordance with this Privacy Policy.
Information We Get from Others. We may obtain additional information about
you from third party sources, such as service providers, vendors, and the
organization that made the App available to you.
Information Automatically Collected. Our servers and third party
service providers may automatically record certain information about how you
use the App, such as your Internet Protocol (IP) address, device and browser
type, operating system, DNS, the pages or features of the App that you used,
the frequency with which you use the App, the links that you click on or use,
and other statistics. We collect this
information in server logs and by using cookies and similar tracking
technologies. See our Cookie Policy, below, for more information.
How We Use Your
Personal Information
We use your personal information for
the following purposes and as otherwise described to you in this Privacy Policy
or at the time of collection:
To Provide the App and Communicate with
You.
We use your personal information:
·
to provide, maintain and improve
the App;
·
to better understand your needs
and interests, and personalize your experience with the App;
·
to respond to your requests,
questions, comments, and feedback; and
·
to perform analytics and
database management services.
To Create and Maintain Your Account. In order to
utilize the services provided through the App, you must create an account using
certain personal information, including your name and email address. If you are
using Helen Concierge, you may also need to provide your employee ID,
department, and job responsibilities.
For Compliance, Fraud Prevention and
Safety. We may use your personal information as we
believe appropriate to: (a) investigate or prevent violation of the law or your
agreements with us; (b) protect our, your, or others’ rights, privacy, safety
or property (including by prosecuting and defending legal claims); (c) protect,
investigate and deter against fraudulent, harmful, unauthorized, unethical or
illegal activity; (d) comply with applicable laws, lawful requests and legal
process, such as to respond to subpoenas or requests from government
authorities; and (e) where permitted by law in connection with a legal
investigation. For example, we may
share information with law enforcement to reduce the risk of fraud or if
someone uses or attempts to use our site for illegal reasons.
With Your Consent. In some cases, we may ask for your consent to
collect, use or share your personal information.
How We Share
your Personal Information
We
may use third parties to help us design and operate the App, provide services
to support the App, and process your information. Unless otherwise indicated at
the time we collect your information, if we allow third parties to access the
personal information we collect, we will have contractual provisions or other
appropriate protections in place to ensure such access is for limited purposes
and in compliance with this Privacy Policy. We do not share your personal
information with third parties without your consent, except in the following
circumstances:
Your Organization. We will share
the information you input into the App with the organization that made the App
available to you (e.g. the health care system
providing your care or for which you work).
Service Providers and Business Partners. We may share
your personal information with third party companies and individuals as needed
for them to provide us with services that help us with our business activities
and to promote our services to you.
Security, Compliance, Fraud Prevention,
Safety; Compliance with Law. We may disclose your personal information as we believe
appropriate to government or law enforcement officials or private parties for
the purposes described above under the following sections: For compliance,
fraud prevention and safety and for compliance with law.
Business Transfers. We may sell,
transfer or otherwise share some or all of our
business or assets, including your personal information, in connection with a
business deal (or potential business deal) such as a merger, consolidation,
acquisition, reorganization or sale of assets, or in the event of bankruptcy.
Your Choices
Consequences of Not Providing Personal Information. You are not
required to provide all personal information identified in this Privacy Policy
to use our App or to interact with us offline, but certain functionality will
not be available if you do not provide personal information. For example, if
you do not provide personal information, we may not be able to respond to your
request or perform a transaction with you.
What are Cookies? Cookies are
small data files that are placed on your computer or mobile device when you visit
a website or use an application.
Cookies set by the website are called “first party cookies”. Cookies set
by parties other than the website are called “third party cookies”. Third party cookies enable third party
features or functionality, such as advertising or website analytics, to be
provided on or through the website. The parties that set these third party cookies can recognize your computer or device
both when it visits the website in question and also when it visits certain
other websites and/or mobile apps.
What Cookies Does this App Use?
We may use different kinds of cookies on this App, including strictly
necessary cookies, which are cookies that are necessary for the App to function
and cannot be switched off in our systems, and performance cookies, which allow
us to count visits and traffic sources so we can measure and improve the performance
of our App. In addition to our own
cookies, we collaborate with various third-party service providers who also use
cookies to help us optimize our website and understand more about the visitors
to our website. For example, we use Google Analytics to provide us with
demographic information about our visitors and to help us analyze how people
use our website. Please click
here to learn more about how
Google Analytics uses cookies.
How Can You Disable Cookies? Most
browsers let you remove or reject cookies. To do this, follow the instructions
in your browser settings. Many browsers
accept cookies by default until you change your settings. For more information about cookies, including
how to see what cookies have been set on your computer or mobile device and how
to manage and delete them, visit www.allaboutcookies.org and www.youronlinechoices.com.
Some
Internet browsers also may be configured to send “Do Not Track” signals to the
online services that you visit. We currently do not respond to “Do Not Track”
or similar signals. To find out more about “Do Not Track,” please visit
http://www.allaboutdnt.com.
Children’s Privacy
The App is not intended for use by
anyone under the age of 18, nor do we knowingly collect or solicit personal
information from anyone under the age of 18. If you are under 18, you should
not attempt to use the App or provide any information about yourself to us.
Other Important
Privacy Information
Third Party Apps and Services. The App may
contain links to other websites and services operated by third parties. These links are not an endorsement of, or
representation that we are affiliated with, any third party. We do not control
third party websites, applications or services, and we are not responsible for
their actions. Other websites and services follow different rules regarding
their collection, use and sharing of your personal information. We encourage
you to read their privacy policies to learn more.
Security. The security of your personal information is
important to us. We take a number of organizational, technical and physical measures
that are designed to protect the personal information we collect. However, security risk is inherent in all
internet and information technologies and we cannot
guarantee the absolute security of your personal information.
International Data Use. We are located in
the United States and have affiliates and service providers in other countries,
and your personal information may be collected, used and stored in the United
States or other locations outside of your home country. Privacy laws in the locations where we handle
your personal information may not be as protective as the privacy laws in your
home country.
Verifying, Changing, and Deleting Your
Information.
If you have registered for an account through our App, you can access, review
and manage many changes yourself via your account, including updating your
profile information and changing your communication preferences. If the information you are seeking is not
available within your account, you can contact us as detailed below and ask us
to change, update or fix your information in certain cases, particularly if it
is inaccurate. You can also request that we erase or delete all or some of your
personal information or otherwise object to, limit, or restrict the use of such
information (if we have no legal right or legitimate business interest in
retaining such information).
Changes
to this Privacy Policy
We reserve the right to modify this
Privacy Policy at any time. If we make changes to this Privacy Policy, we will
post them on the App and indicate the effective date of the change. If we make material changes to this Privacy Policy we will notify you by email or through the App.
How to Contact
Us
551
Settlers Drive
Suite
#200
Ada,
MI 49301
Attn:
JTB
Email:
info@helennow.com
Phone:[HK3] 000-000-0000